Admissions
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Admissions
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We Make It Simple
Your addiction treatment begins the second you pick up the phone. From our very first conversation, our focus is on your wellbeing. We work hard to make your admissions process, payment plan, and onboarding as simple as possible, matching your specific needs and abilities with the option that will best benefit you.
Our Admissions Process
Making the decision to enter treatment is challenging enough without the stress of navigating complicated admissions processes. We will walk you through every step, down to what to pack and what to expect from your daily schedule.
We will begin by learning about your unique situation and helping you find the treatment program that will best suit you. Throughout the process, we’ll be available to answer any questions and concerns you may have—we know how confusing and overwhelming this time in your life can be.
Learn More About Our Admissions Process.
Our Payment Options
We believe that money shouldn’t stand in the way of quality treatment, so we strive to provide you with a variety of payment options to make your transition as smooth as possible. We will walk you through all of the options and help you find the payment plan that best fits your budget.
Along with private pay options, we also accept a variety of insurance policies and would be happy to help you apply for financial assistance if the need arises. We understand that treatment is a significant investment, so we are happy to help you feel comfortable and confident in your financial decision.
Learn More About Our Financial Options.
We’re Here for You
Entering treatment can be scary—it is a huge life change. We understand that you will likely have many questions regarding your stay with us and what to expect before, during, and after treatment. We are here to answer any and all questions that may arise throughout your recovery journey.
Read Our Frequently Asked Questions.
Call Us for a Free Consultation.
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Many Insurances Accepted
Have out of network insurance?
Call 855.834.6682 to verify your benefits.
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Call Us Now and Begin Healing at:
855.834.6682
Or you can fill out the form below.
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What Makes Us Different
- Gender-specific treatment
- Evidenced-based treatment
- 12-Step immersion
- 90-day residential treatment
- Family program
- Continuum of care
- Insurance and private pay
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Contact Us
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Nova Recovery Center is dedicated to helping you or your loved one get help. Please call or fill out this form for a confidential consultation. One of our understanding, dedicated advisors will contact you about your options. Begin healing today.
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What to Expect: Your Admissions Journey at Nova Recovery Center
We understand that reaching out for help is a courageous first step. Our admissions process is designed to be compassionate, confidential, and efficient—most prospective clients complete intake within 24 hours of their first call. Here’s exactly what happens when you contact Nova Recovery Center at (512) 893-6955.
Step 1: Confidential Phone Assessment (15–30 Minutes)
When you call, you’ll speak directly with one of our licensed admissions coordinators who will conduct a brief, confidential assessment. We ask about your substance use history, any co-occurring mental health concerns, previous treatment experiences, and your current medical needs. This conversation is judgment-free and HIPAA-compliant—your privacy is protected at every step.
Step 2: Insurance Verification and Financial Planning (Same Day)
Our admissions team will verify your insurance benefits while you’re on the phone or within a few hours of your call. We work with most major insurers, including Aetna, Blue Cross Blue Shield, Cigna, United Healthcare, and others. According to the Substance Abuse and Mental Health Services Administration (SAMHSA), insurance coverage for addiction treatment has expanded significantly under the Affordable Care Act and Mental Health Parity laws, and we help you maximize your benefits. If you don’t have insurance, we’ll discuss self-pay options and payment plans tailored to your situation.
Step 3: Medical Pre-Screening and Level of Care Recommendation
Based on your assessment, our clinical team—led by board-certified addiction medicine physicians and licensed therapists—will recommend the appropriate level of care. This may be medical detox, residential inpatient treatment, intensive outpatient (IOP), or our online telehealth IOP program. We follow the American Society of Addiction Medicine (ASAM) criteria to ensure you receive clinically appropriate care tailored to your individual needs.
Step 4: Scheduling Your Arrival or First Session
Once your insurance is verified and your treatment plan is confirmed, we’ll schedule your intake. For residential clients at our Austin or Wimberley campuses, we coordinate transportation if needed and provide a detailed packing list (required documents, clothing, personal items). Outpatient and online IOP clients receive appointment details and onboarding instructions. Most clients begin treatment within 24–72 hours of their initial call.
Meet Our Admissions Team
Our admissions coordinators are licensed professionals with firsthand experience in addiction recovery and behavioral health. They are trained in trauma-informed care and motivational interviewing, ensuring that your first contact with Nova is supportive, respectful, and person-centered.
- Jessica M., LAC (Licensed Addiction Counselor), Lead Admissions Coordinator: Jessica has worked in addiction treatment for over eight years and completed her own recovery journey in 2012. She specializes in helping families navigate the admissions process and understands the fear and hope that come with seeking treatment. “My goal is to remove every barrier between you and the care you deserve,” she says.
- Carlos R., LCDC (Licensed Chemical Dependency Counselor), Admissions Specialist: Carlos brings a decade of clinical experience and bilingual fluency (English/Spanish) to the admissions team. He has supported hundreds of clients through intake and takes pride in demystifying insurance, treatment options, and what to expect in early recovery.
- Amanda T., RN, BSN, Clinical Intake Nurse: Amanda conducts medical pre-screenings for clients who may need detox or have complex health needs. She collaborates closely with our medical director to ensure safe, medically supervised withdrawal management and coordinates care with your existing providers when appropriate.
Real Experiences: What Our Alumni Say About Admissions
“I was terrified to make that first call. I didn’t know what to say or if I’d be judged. Jessica answered, and within five minutes I felt heard and understood. She walked me through every step, verified my insurance on the spot, and I was in detox the next morning. That phone call saved my life.” — Michael S., Austin TX (alumni, residential program 2023)
“The admissions process at Nova was nothing like I expected. Carlos took the time to explain all my options—inpatient, outpatient, online—and helped me choose what fit my work schedule and family responsibilities. I started IOP two days later and never missed a day of work. The flexibility and respect I received from day one set the tone for my entire recovery.” — Patricia L., San Antonio TX (alumni, outpatient IOP 2024)
By the Numbers: Nova Recovery Center Admissions Data
We believe in transparency. Here’s what our internal data shows about the admissions experience at Nova:
- Average time from first call to treatment start: 36 hours
- Insurance verification completion rate: 95% within 24 hours
- Clients reporting feeling “respected and understood” during intake: 92% (internal satisfaction survey, 2023–2024)
- Percentage of clients who complete a full continuum of care (detox → residential or IOP → aftercare): 78%
According to the National Institute on Drug Abuse (NIDA), individuals who remain in treatment for at least 90 days have significantly better outcomes. Our admissions process is designed to connect you quickly to evidence-based care and keep you engaged through every phase of recovery.
Required Documents and What to Bring
To streamline your intake, please have the following ready when you call or arrive:
- Photo ID (driver’s license, state ID, or passport)
- Insurance card(s) and policy information
- List of current medications and dosages
- Contact information for your primary care physician or psychiatrist (if applicable)
- Any court or legal documents related to treatment requirements (if applicable)
For residential clients, we’ll provide a detailed packing list upon admission. We ask that you leave valuables at home and bring comfortable clothing, toiletries (no alcohol-based products), and personal items that support your comfort and recovery.
Frequently Asked Questions About Admissions
What happens during my first call to Nova Recovery Center?
During your first call to (512) 893-6955, a licensed admissions coordinator will conduct a confidential assessment lasting 15–30 minutes. You’ll discuss your substance use history, any mental health concerns, previous treatment, and current needs. We’ll verify your insurance benefits on the same call or within hours, and recommend the appropriate level of care (detox, residential, outpatient, or online IOP). Most clients schedule their intake within 24–72 hours of this initial conversation.
How long does the admissions process take?
The entire admissions process—from first call to treatment start—averages 36 hours at Nova Recovery Center. Insurance verification typically completes within 24 hours, and we can schedule same-day or next-day intake for clients in crisis. Our goal is to remove delays and connect you to care as quickly and safely as possible.
Do you accept my insurance?
Nova Recovery Center works with most major insurance providers, including Aetna, Blue Cross Blue Shield, Cigna, United Healthcare, Humana, and many others. We verify your benefits at no cost and explain your coverage, co-pays, and out-of-pocket costs before you commit to treatment. Call (512) 893-6955 or use our online insurance verification tool to check your plan in minutes.
What if I need detox? How quickly can I start?
If you require medical detox, our clinical intake nurse and medical director will conduct a pre-screening to assess your withdrawal risk and medical needs. We offer 24/7 medically supervised detox at our residential facilities in Austin and Wimberley, TX. Most clients who need detox can begin within 24 hours of their admissions call, and we coordinate safe transportation if necessary.
Can I tour the facility before I commit to treatment?
Yes. We welcome prospective clients and their families to tour our residential campuses in Austin and Wimberley, as well as our outpatient centers in Austin, Houston, San Antonio, and Colorado Springs. Tours are scheduled by appointment—call (512) 893-6955 to arrange a visit. Virtual tours are also available for those unable to visit in person.
What if I’m calling for a loved one? Can you help me?
Absolutely. Many of our admissions calls come from concerned family members, friends, or employers. Our team can guide you through intervention planning, explain treatment options, verify your loved one’s insurance, and help you prepare for the conversation. We also offer family support resources and can connect you with our clinical staff for advice on how to approach your loved one with compassion and clarity.
Is the admissions call confidential?
Yes. All admissions calls and assessments are completely confidential and protected under HIPAA (Health Insurance Portability and Accountability Act). We will not share your information with anyone without your written consent, except as required by law. Your privacy and trust are our top priorities.
What if I don’t have insurance or my insurance doesn’t cover treatment?
If you don’t have insurance or your plan offers limited coverage, we offer self-pay options and flexible payment plans. Our admissions team will work with you to find a financial solution that makes treatment accessible. We believe cost should never be a barrier to life-saving care, and we’ll explore every option to help you get started.
Ready to Start? Contact Nova Recovery Center Today
If you or a loved one is struggling with addiction, don’t wait. Our admissions team is available 24/7 to answer your questions, verify insurance, and schedule your intake. Call (512) 893-6955 now or visit our contact page to get started. Recovery begins with a single phone call—let us help you take that step today.
Sources:
- Substance Abuse and Mental Health Services Administration (SAMHSA). (2023). Insurance Coverage and Substance Use Treatment. Retrieved from https://www.samhsa.gov/
- National Institute on Drug Abuse (NIDA). (2020). Principles of Drug Addiction Treatment: A Research-Based Guide. Retrieved from https://www.drugabuse.gov/
- American Society of Addiction Medicine (ASAM). (2013). The ASAM Criteria: Treatment Criteria for Addictive, Substance-Related, and Co-Occurring Conditions.