Nova Recovery Center
Admissions Coordinator-Remote position: Austin
Admissions answered 24 hours a day · Free and confidential
Excellent 4.6 out of 5 434 Google reviews across our locations
What clients say
Trusted by clients across Texas
4.6 from 434 Google reviews across 9 locations
Across Nova Recovery Center, Briarwood Detox Center and Eudaimonia Recovery Homes
★★★★★
“Nova is far from perfect, and some of the information can be misleading. But if you want to cover the 12 Steps while enjoying good food and a beautiful scenic view, this is the place for you. The…”
10 months ago · Wimberley
★★★★★
“I did 90 days at Nova Recovery 6 years ago. I am still sober today. And living a life I could have never imagined. The people and the program they are running impacted me for a lifetime. Better than…”
2 years ago · Wimberley
★★★★★
“I went to Nova almost 9 months ago and I wouldn’t change it for the world. The staff when I first entered were very nice and welcoming. As a 19 year old that didn’t know what I was getting myself…”
2 years ago · Austin
★★★★★
“Nova Recovery Center has been an invaluable part of my journey to sobriety. The intensive inpatient program, coupled with the unwavering support and guidance from my recovery specialist, Mark Rector…”
2 years ago · Austin
★★★★★
“I had such a positive experience at Nova Recovery in Wimberley! The staff genuinely cares and went above and beyond to support me every step of the way. The peaceful setting made it easier to focus…”
a year ago · Wimberley
★★★★★
“I love Nova so freaking much. Nova has saved my life in more ways than one. I was hopeless and had no solution suffering from this disease. The staff there never gave up on me. I was the worst client…”
2 years ago · Austin
★★★★★
“I know Mark rector is non-binary however it saved my life and it did a good job with CPR and I don't know how aside from staying sober I could ever repay it thank you Mr or Mrs or whatever you're…”
8 months ago · Austin
★★★★★
“It's been a few years since I was a patient at Nova Recovery Center. Recently I have been reflecting on my time there and how incredibly grateful I am for the experience I had. I have been to 7 rehab…”
2 years ago · Austin
Austin · Full-time · Admissions
📍 601 Old Oaks Ranch Road, Austin, TX 78676
Admissions Coordinator
Nova Recovery is seeking a skilled and compassionate Admissions Coordinator to support clients and their families through one of the most important moments in their recovery journey. This position plays a key role in facilitating the admissions process, from the first inquiry to coordination of care, all with professionalism, empathy, and efficiency.
Summary/Objective: The Admissions Coordinator is responsible for providing excellent customer service to clients, their families, and referral sources. They receive and process inquiry calls and emails, accurately qualify prospective clients for admission by gathering all necessary clinical, medical, and insurance information, and coordinate the next steps with internal departments. When an individual is not fit for services at Nova Recovery LLC or Eudaimonia, the Coordinator assists in locating alternative treatment options and ensures proper follow-up.
- Location
- Austin
- Type
- Full-time
- Team
- Admissions
- Pay
- 16-22/hour dependent on experience
Why Join Us? • Help individuals and families navigate the first steps in their recovery journey. • Work from home while making a real impact. • Supportive and mission-driven company culture. • Stable, full-time hours with consistent scheduling and room for growth.
Responsibilities
- Key Responsibilities:
- Inquiry & Admissions Coordination
- Respond promptly and professionally to phone and email inquiries.
- Ask appropriate screening questions to gather comprehensive intake data.
- Accurately input and update inquiry and admission information.
- Coordinate with clinical and operational teams to present complete information for admission decisions.
- Work with referral sources to gather assessments or documentation as needed.
- Ensure referral source details are recorded and routed to appropriate business development representatives.
- Follow-Up & Communication
- Conduct timely follow-up with prospective clients via phone, email, or mailed correspondence.
- Log and monitor follow-ups in Lightning Step and Pipedrive to ensure no leads are lost.
- Maintain communication with the admissions and clinical teams to relay client status.
- Customer Service & Representation
- Demonstrate a professional and compassionate approach with all clients, families, and stakeholders.
- Educate clients and families on the programs and services offered.
- Coordinate client transportation logistics when applicable.
- Provide virtual tours or guidance when in-person visits are requested.
- Uphold the image of Nova Recovery Center and Eudaimonia Recovery Homes with tact and professionalism.
Qualifications
- Job Requirements:
- Strong communication and customer service skills.
- Proficient in Pipedrive, Lightning Step.
- Must be able to read and interpret a benefit verification and generate accurate client quotes.
- Prior experience in healthcare admissions, behavioral health, or a related field highly preferred.
- Ability to multitask in a fast-paced, remote environment while maintaining attention to detail.
- Technically savvy and comfortable troubleshooting basic internet and computer issues.
- Must reside in Arkansas, Ohio or Texas and have a reliable high-speed internet connection and backup (e.g., hotspot).
- ________________________________________
- Work Environment & Physical Demands:
- Fully remote role: must work from within the states of Arkansas, Ohio or Texas.
- Standard office equipment used regularly: phone, computer, and web-based platforms.
- Long periods of sitting and computer work; occasional light lifting (up to 10 lbs).
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